I recently placed an order through Uber Eats from Target, and unfortunately, my experience was far from satisfactory. The driver, Yara, marked my order as delivered while she was still sitting in the Target parking lot, never actually bringing the food to my home address. When I reached out to her via message to confirm my address, she did not respond. Frustrated, I called her, and she admitted that she hadn’t delivered the order and was still in the parking lot. Instead of resolving the issue, she instructed me to contact Uber Eats and hung up. I promptly reached out to Uber Eats customer service, expecting them to rectify the situation. To my dismay, they refused to refund my money and allowed Yara to keep my order. I was left without the items I purchased and out the money I spent. It felt like they were supporting the driver's actions rather than protecting their loyal customers. As a customer of Uber Car Service for over 10 years, this experience has been incredibly disappointing. I have decided to change my tip for Yara to $0 and gave her a negative review. It's disheartening to feel like I was scammed by a service that should prioritize customer satisfaction. I will not be using Uber Eats again, as there are far more reliable delivery options available. Overall, I would not recommend using Uber Eats based on this experience.