On 11/1/24, I ordered food delivery through Ubereats. The quoted estimated wait time was an hour from the order being placed. The delivery driver picked up the food 30 minutes after the order was placed. I spoke with them and asked if they had any other deliveries to drop off before delivering mine, and he said yes, he had a "few". My food arrived 45 minutes later, and it was cold. Anyone who uses Ubereats knows that the quoted delivery window shown on the order status screen will update itself by extending the "latest delivery by" number as the order progresses and the first quoted "latest delivery by" time passes by. I attempted to seek recompense through the dystopian chat bot labyrinth, but each agent had the same script, the same copied and pasted chunks of text about how hard Uber is striving to address my concerns and how genuinely invested they personally are in my satisfaction. It will turn out that this is not factually correct! Shocking, I know! The agent assured me that since my order arrived on time (within their quoted timeframe, which kept lengthening as to become meaningless), they can't refund anything. That doesn't make sense, since they kept changing the timeframe they were using to justify their refusal! What's worse, they even said this multiple times: "we don't offer compensation for orders being the wrong temperature." In other words, they do not care if the food is hot or cold when it gets to me. That actually took this cynical soul by surprise. Oh my god [they] admit it. This is evil and they are a soulless company who have customer service in name only. What can be done other than a warning to avoid them at all costs? This is really dystopian and depressing.