We ordered food at 13:00. I live 5 minutes away from McDonald's via car, I cannot drive due to my leg Injury and my kids were hungry and wanted McDonald's so I thought I'd order McDonald's app because it's more convenient, little to know they use Uber eats as their courier, the driver went to the other side of my town which is about 20 minutes away and then turned up at my house with stone cold food. I called customer services and complained for a refund which they didn't give me. They just came up with scripted responses like I was talking to a robot. I then requested to talk to a manager which then sounded like she was in a snowstorm somewhere because I could not hear a word she said, she also had the same scripted answers. I then began to explain my problem to her, her name being 'Goha Fatima' and she put the phone down on me? Absolutely bizzare how this company is still standing at this point. AVOID and use just eat instead.