First of all ever since the app was updated the map sucks..it doesnt show the people driving on time, picking up, dropping off. And no its not my phone or connection. My delivery was late once again. Got dropped off at another house...called and asked about it but driver barely spoke english...again! So ended up being 30 mins late and cold. I just wanted refund because this keeps happening lately. Plus i live it duplex and even though i wrote instructions down as to which side to drop off, they still get it wrong. This has been happening for about 2 weeks with all the issues. I order all the time and spend a lot of money...i dont expect late food, cold food, bad communication, issues with app. When i had to call and speak with someone over the phone i tried explaining that it was longer than 15 mins and the photo he took wasnt my house! He wanted me to wait while he called driver so we could talk.....like why! U do it! My food is already cold and u wana make me wait more. Also i cannot get the right help over the app....it keeps going back to main screen when i dont get the right help. Im just disappointed. I guess ill stop ordering.