I am writing to express my deep disappointment with the service I have been receiving recently. Unfortunately, it seems that both the quality of customer service and the maximum wait times for deliveries have severely declined. Not only do you provide a longest delivery time limit to protect yourselves, but I have noticed that you are now consistently surpassing that time. When I reach out for support, I am met with nothing but a populated apology message, which feels unprofessional, especially as a long-time customer. Since the introduction of the second Uber Eats app, I have never been more dissatisfied. My food often arrives cold, and it seems you are hiring drivers who are also working for other delivery services, which further complicates the situation. It’s disheartening to see that nothing is being done to address the ongoing issues with wait times. Due to these experiences, I regret to inform you that if I do not receive additional feedback with a resolution and or some sort of credit or compensation for the amount of inconvenience that Uber eats has put me through over my last several orders then I will no longer be using Uber Eats for my delivery needs. I hope you take this feedback seriously and make the necessary improvements to restore the quality of service your customers expect.