They are out of touch completely! I have used over for years and now the past 2 years almost daily, but I got no respect and no resolution. I was charged an alcohol return fee along with fee for alcohol that I did not get! I only received the mayonnaise because the Uber driver called and stated that the alcohol was much higher in price than on the app, so it wouldn’t scam, and the cashier could not override this. He then showed up and gave me the mayonnaise and the paper receipts from Walgreens. I was told by Uber chat that the order was cancelled because my identification couldn’t be scanned, but the driver didn’t have anything for me to scan as he stated that his next delivery was now on his phone and he didn’t have any wine anyway. I work too hard for my money and spend a ton of money with Uber over Lyft and DoorDash not to be given the proper customer satisfaction. I don’t even think they know what that means anymore, because this is not the first time something similar has happened, but this time I chose to not just let them keep my money and sweep it under the rug, something needs to be done!!!!