I applied a coupon on a grocery order. A day after the delivery, I received the receipt with the total price adjusted for the exact weights of items delivered, and the coupon had disappeared (although the coupon conditions were still met after the adjustments); the whole price was charged.
A refund was issued after I contacted customer service. However, I should not have to notice the issue myself (or otherwise get overcharged by $45) and spend 20 minutes with customer service just to pay the price that was agreed on.
5 days ago
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