My family and I utilize(d) UberEats more than I would like to admit. We have spent thousands of dollars on this app. Unfortunately, more often than not, there are issues with orders, items missing, late orders, etc. When paying a substantial amount of money for your order, delivery fees, and driver tips; as a customer you expect these orders to either be correct, or you expect to be refunded for the items you never receive. After being forced to seek refunds multiple times because of RESTAURANT AND/OR DRIVER ERRORS, UberEats has now decided that I have “violated the refund policy”. If it is violating the refund policy to ask for your money back for services and items you did not receive, then I am forced to take my (embarrassingly) thousands of dollars in delivery orders elsewhere. It’s a shame that a company cares more about the few dollars I was rightfully owed - than the future business I, and the rest of my friends and family (and anyone I come in contact with regarding delivery services). Truly not a valued customer and I STRONGLY urge anyone reading to go elsewhere with your business.