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Anonymous
Wish I could give 0 stars. Almost two hours between order and delivery. 3 different customer support agents advised me the food was ready, they were trying to find a delivery driver and could I wait a few more minutes. I was told after one hour that if I wished to cancel the order I would still be charged full amount. When I pointed out this was in contravention of consumer rights because they had failed to fulfill their side of the contract, the online agent simply closed the chat. Food was finally picked up by driver around 35 mins after it had apparently been prepared. Worst example of both delivery service and online customer support I have experienced, and will definitely never be using again.
2 months ago
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UberEATS has a 1.1 average rating from 8,451 reviews

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Alice, Customer Support

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