Food was picked up and delivery scheduled. Then the map shows rider stationary not far from the restaurant. 15 minutes later still no movement. Tried contacting rider, no response. Contacted customer service,vfirst agent sent the pre written apology and rudely hanged up. Second agent came online, said "hi" then took 10 minutes to respond further, before giving me the brush off stating someone will get back to me. Then to my shock and horror I found the food parcel thrown at my doorstep with temperatures at 1 degrees celcius. I cant attach a photo of the food. But the food was unsafe to be eaten and uber never responded and charged me full