I have been trying to get a refund since 11/8/24 because I never received my order and the pic the driver took was of the wrong home. I called the customer service number almost daily and got excise after excuse. Finally they said I was going to receive a refund but I have not received it. The company is awful. Now there is no customer service number to call and every time I use the help option in the app it says they can't help since it's been more than 48 hours but I've called everyday basically since the order never arrived. I'm about to contact the bank and tell them they stole my money.