Horrible customer service!! I scheduled a group order to be delivered for a business lunch days in advance. About half an hour before the meal was supposed to arrive I received an email that the order was cancelled. I quickly placed another order from another restaurant. For some reason I decided to call the restaurant that I had originally placed the UberEats order with. The owner advised me that they are not yet set up to take orders from UberEats, and they are waiting for approval. So, UberEats allowed me to schedule an order for a restaurant that they do not support. I reached out to customer service and explained my frustration. The customer service agent proceeded to blame the restaurant. I explained that it was not the restaurant that was the issue but rather UberEats. She offered me a $15 credit in my Uber Wallet. I confirmed that it was deposited and at that time I noticed that the $50 that I had in my Uber wallet was missing. When I asked about it she told me that it was used for the second order I had placed today. I explained the whole order was supposed to be charged to my work profile, not my personal wallet. At this point she transfered me to someone else. The next person- Debbie was extremely rude and told me repeatedly I did something wrong. I explained again that all I wanted was for my funds returned to my wallet and the charge applied to my business profile (as a note the difference was charged to my work profile to begin with). She proceeded to tell me that they could not charge my work profile and could only charge my personal Credit card.. none of what she was saying made sense and when I questioned it she disconnected the chat! I went back in and attempted to speak with someone again, I even requested a manager and was told I was already connected to the highest line of support. Again, I was blamed for the issue and essentially told nothing they would do about it. Once again when he didn't want to answer the questions I asked, he disconnected and transferred me to Uber for Business! As you can guess they were not able to assist. I am not a business client I just have access to a business profile from my employer. I understand that mistakes happen and that customer service is not any easy job, but I have never dealt with such a level of ignorance and incompetence. Fortunately there are many more delivery services available. I for one don't have time to deal with lazy, rude individuals. 1 star is too generous!