I am starting to believe that Ube Eats is a huge scam and racketeering bussiness. They lie and you have drivers like mine who say the are at your door and want the pin. Which they're not at your door. My driver lied and said he could not find us and was trying to contact me. Had uber eats reach out on an automated line and told me to contact my driver. The whole time I'm messaging him. He was sitting in the parking lot pretending he couldn't find me. Trying to get free food. Brought us the wrong order and then two hours later I got double charged for the amount of the original order. You reach out to Uber and they have changed their services. I had a customer service agent tell me straight up that they have customer service help for the drivers. But not the customers and that the new updates will not allow them to transfer customers to a live agent. They lie and steal from people all.of the time and nobody is held accountable. So to me it's a huge scam on cheating people out of money. And if the driver does anything wrong there is no way to fix it. Then to double charge my card and I already reported it to my bank. They said that they would reach out to me via email. And nothing has happened. I have reported them to the better bussiness bureau. It's crazy how they updated their system 2 days ago from what I was told. And cannot help customers except through the app. The app does nothing and just tells you that you're not eligible for a refund. They have found a way to cheat people out of their hard earned money. And it's not like it's cheap either. I cannot believe they are still allowed to have this company running.