Last night ordered 10 items through Uber Eats’ grocery delivery service, but two items—a Coke Zero and a steak—were not delivered. Despite this, I was still charged for them. I immediately tried to call the delivery driver as soon as I noticed the issue, but they never responded. I contacted Uber Eats for support, expecting either my missing items to be delivered or a refund. Instead, they refused to take responsibility, leaving me frustrated and unfairly treated as a consumer. This experience has caused me significant stress. It’s unacceptable that a service as large as Uber Eats would fail to address such a simple issue and leave customers out of pocket for items they never received. I demand that Uber Eats holds the delivery driver accountable and either ensures the missing items are delivered promptly or issues a full refund. Consumers deserve better.