Ordered a pre-Xmas dinner of Surf and Turf with crab legs for girlfriend - order received but missing the lobster tail - called restaurant who blamed Uber, and of course, Uber blames the restaurant. Contacted Uber that afternoon, no response for days, then they say it was too late and I should have complained the day of delivery. Tell them check the time of my contact/complaint - 2nd support guy from Uber says Oh right, you did contact us that day - will give you 50% back refund. Wait a week for refund - no go - contact them again and they say case closed! Check my support case file and there is note (that was never sent to me) that now says I cancelled the original order so no refund! Did not cancel it dammit! It was delivered that day with missing items - contact support again and they again say it's too late to complain.! Absolute Scam and lies and deceitful. Will try and get money back from my Credit card company. Never again - avoid like the plague! Crooks and thieves !!!