12/25/24 1. 9:08am Placed food order with Uber Eats cost $38.92. 2. 10:01am received message from Uber Driver that Uber didn’t provide him my address and the food would not be delivered. 3. 10:10am Canceled Order to initiate refund per driver he would not be delivering food. 4. 10:01 received message from Uber Customer Support that order could be canceled and I would receive full refund. 5. 10:28am Driver dropped food off, Bag was sealed, removed food Potatoes had condensation inside plastic container and were cold, Bagle’s soggy and mushy and cold, Bacon on bagle was raw. Eggs Cold and wet from Condensation. 6. 10:43am Contacted Uber Customer Support and let them know food was not able to be eaten, the quality it was deliver in would most likely cause illness. 7. Uber customer Service agreed and said they provided $7.00 Uber Cash and I would receive full refund in 1-3 days. 8. 11:00am received message from Uber Customer Support Driver Marked Order as delivered. 9. 7 different Uber Customer Support members that Contacted me Aman, Lai, Kevin, Mantu, Umesh, Dimple, Vaibhavi. The last Customer Support Member named Vaibhavi stated that refund would have been given but I didn’t contact them about issue within the 48 hour time frame. I responded and informed him that I reached out to Uber within 15 minutes of receiving food order. 10. 10/28/24 4:27pm Received message from Store Owner (Neil) that prepared food stating that food was ready for Uber at 9:16am Uber picked food up at 10:14am delivered at 10:28am and that after 1 hour 12 minutes food would not meet Stores Standards and could cause health issue and that he had no control over Uber or Uber Drivers. Customer Support for Uber is awful, Uber should save money and just let the phones and chats ring or wait, outcome is the same. My account has been canceled by me, a customer since 2018 that placed a lot of orders