Uber Eats ruined my New Year's Eve! (and their customer service is AWFUL) This New Year's Eve, Uber Eats turned my dinner plans into a nightmare. I placed an order on the app for pickup at a restaurant that, according to them, was open and accepting orders. I left my family at home and drove to the restaurant, only to find it CLOSED. CLOSED! On New Year's Eve. But it doesn't end there. I contacted Uber Eats customer service and encountered the most insensitive and unhelpful response I have ever received. Not only did they refuse to take responsibility for their app's mistake, but they closed my case over and over again without providing any solution. After numerous attempts to contact them, all I received were automated and evasive responses. I felt completely ignored and abandoned. Uber Eats ruined my New Year's Eve and demonstrated an appalling lack of empathy and professionalism. In short: * Misleading information on the app: They showed a closed restaurant as open. * Waste of time and money: I had to drive on New Year's Eve for nothing. * TERRIBLE customer service: Automated responses, incompetence and insensitivity. * Zero accountability: They refused to acknowledge their mistake and offer a solution. If you're looking for a reliable delivery service with good customer service, stay away from Uber Eats! My experience was disastrous and I don't want anyone else to go through the same. Tips: * ALWAYS verify that the restaurant is open before placing an order on Uber Eats. * If you have any problems, be prepared to be ignored by their customer service. * Seriously consider using other, more reliable food delivery platforms. I hope my review helps you avoid a bad experience with Uber Eats.