I had waited almost an hour for my food to arrive just to find out that the driver had left it on a trash can outside of a Red Robin’s. I tried calling him to let him know where I was and felt like he was trying to dismiss me and get rid of my order as soon as possible because the first thing he asked for when he answered was for the confirmation code. I believe he was frustrated and just wanted a free meal, and when I had called uber support, they told me there was nothing they could do and pretty much told me to suck it up. Not only that, but they made it sound as if it was my fault that my food couldn’t be delivered because I had “put in the wrong address” I, in fact, did not put in the wrong address. It makes me feel sick to play this card, but it is, and was, not my fault because he couldn’t speak English. I went out of my way to translate for him and I was left ignored. I was then told by a representative that Uber policy is that if the driver can’t find the customer, then they can leave it wherever. I was also told that I couldn’t report the driver because “Uber needs to protect their drivers”…um…he was never in danger, I wanted to report him because he didn’t do his job and blatantly ignored me after I tried reaching out for a third time. I will never be using Uber again, not after this horrible experience, and especially not after the way I was treated while I was trying to reach out for help. All I wanted was a refund. :(