My wife and I never use delivery apps, but we have a 19-month-old child, and my wife just had surgery, so our friends got us UberEats gift cards so we wouldn't have to worry about cooking dinner. We ordered 137 dollars worth of sushi. That might sound like a lot, but it isn't when you factor in tips and all the fees. The only problem is we never received the order. The driver said it was delivered and took a picture, but it wasn't our address, which should have been evident since our townhome number is 3C and not 2C, which is apparent in the image. After getting no place via the chat function in the app, I finally called customer service, and to say they didn't care would be an understatement. Their preprogrammed response to me saying I didn't get my food wasn't "Oh so sorry, let us replace it for you" or "OMG, that is horrible, let me have give you a credit."Nope, it was, "According to our GPS tracking, the driver delivered the food to a close enough drop-off zone." I explained to them I had no food and that I didn't know where 2C was because we live among many townhomes that have 2C as an address, and it was 8 degrees outside and -1 with windchill, so I wasn't going to wander around in the dark to find it. Again, they reiterated that they were sorry, but the driver was close enough, so we can't give you a refund or replacement. I owned a restaurant for 7 years and used delivery services, and I was appalled that after speaking with a few people, it was perfectly acceptable that the driver dropped my food at the wrong address, but it was close enough, and they were made aware I had no food and did nothing about it. So, I was out a 137 dollars, and hungry. After some careful digging around, I realized that in the app, my address had the location with 3C, but on the receipt, it omitted the 3C from the address. So I called back to explain it, and they sort of acknowledged it but then said the driver got close enough, according to their tracker, and won't do anything about it.