I should have never used this more than once but when you're sick and can't leave the house you're narrowed down. Normally I would use my beloved local delivery company 352 Delivery but have been screwed over yet again by Uber. I placed an order and before it have even been processed BEFORE it was sent to the restaurant I tried to cancel. They insisted on charging me $15 when my order before tip was only $20. They claimed it was because the restaurant had already accepted the order. When I showed them the screenshots and time stamps I was met with "it's against our policy". This is only one inconvenience in the MANY I've had. Their drivers are forced to take multiple orders at once. I saw a drive in love time drop off four items before getting to me and my food was absolutely cold AND set directly in front of my door so it was knocked off the steps when I opened it. Do.Not.Use