In general, Uber eats charges premium fees for barely mediocre service but when you are feeling lazy and don't want to get your own food are usually tolerable. The food usually gets there, and it is mostly correct. I have never left a review good (frankly that has only happened once) or bad (all the other times) but last night was the worst and I thought that a company like uber which makes such a big deal about service couldn't possibly be aware of how bad the actual service was performing so reached out with a complaint. The food was to be delivered by 6:30 the latest with an estimated actual delivery time of 6:25. I then received an alert from the app the food was ready and had been picked up at 6:08. The restaurant is straight shot 5 miles away down a very little trafficked rural road with no stoplights and a 45MPH speed limit so about 15 minutes seemed correct. About 2-3 minutes later I received an update that the delivery schedule had changed and it would now be delivered at 6:50 with a latest of 6:55. That now means my food was going to sit in a car for a minimum of over 40 minutes for what is a 10-15 minute drive. 20 minutes later the estimated delivery time was now 6:56 (the latest time of 6:55 never changed) then i would get updates every couple of minutes that it was later and later. The food finally arrived between 7:15-7:20 approximately 70 minutes after it left the restaurant. The fries were cold but also so soggy reheating was not an option. The burgers were ice cold (ironically the sodas were warm) and with the topping soaking through buns when you touched the buns they were so soggy they disintegrated. All food was inedible, so we threw it out made dinner at home. Uber eats acknowledged all the facts above were accurate and that I spent $73 on food that could not be eaten and was delivered almost an hour late. They offered a $16 credit which barely covered the mandatory fees (~15$). The mandatory fees (higher than all other comparable services) and voluntary tip I left my .49 delivery fee turned into $25 just in fees and tip. Mandatory fee was approximately 50% higher than tip. I will never use this service again and would caution others against using it and expecting positive results.