Delivery was delayed by half an hour. I was watching on the map, and when it looked like it was at my address I wasn't contacted. A few minutes later, I saw the courier had put a picture of the food on a motorbike, so I guessed the courier was there and went downstairs to collect it. There was no courier to be seen, and the food had been left unattended in the Street on a busy Paris road. I tried to call the courier twice and just got voicemail. I looked for the courier, nowhere to be seen, and I couldn't go and collect the food (despite not wanting to because it had been left unattended), because I would have to go back up to my apartment to get my keys and leave the food unattended in the Street. I was there for 10 minutes waiting for the courier to arrive and no one arrived. This was clearly a bad courier, but even worse is that when I tried to get a refund from Uber Eats, they told me I'm not eligible because the courier had waited at my apartment the required amount of time, which is untrue. I even had a picture of the unattended food in the middle of the street. Very disappointing, awful service and careless.