Unfair Charges and Terrible Customer Services I recently had a terrible experience with Uber Eats due to their app malfunctioning. My order went through three times instead of once, causing duplicate charges. I canceled the first two orders within five minutes, well before the restaurant started preparing them. I even called Sushi Circle in Fulham, who confirmed they had not begun making the food and assured me they would notify Uber Eats to issue a refund. Despite this, Uber Eats has still charged me for both canceled orders, leaving me with a £111 charge for just one £37 order that I actually received. This is completely unacceptable and violates Uber Eats’ own terms and conditions, which state that if an order is canceled before the restaurant starts preparing it, a refund should be issued. Uber Eats’ customer service has been completely unhelpful, refusing to take responsibility despite clear evidence from the restaurant. Their unfair and misleading policies leave customers out of pocket for errors caused by their own app. I will be disputing this charge with my bank and would strongly warn others to be cautious when using Uber Eats. As Uber Eats’ customer service team will not help me resolve this issue and I am unable to speak to a representative from Uber Eats over the phone, despite requesting they call me a number of times. I will have no choice but to escalate the matter further, including disputing the charge with my bank and reporting it to the Competition and Markets Authority (CMA) and Citizens Advice, as this appears to be an unfair business practice. Unfair cancellation charges order numbers - #BC26D and #3F8DA