My name is Shakir Karriem, a long time valued customer of Uber Eats and ride. On 03/10/25 evening my wife and I placed an order at Firehouse restaurant on Uber eats, up on arrival of our order, our food was cold, small very bad, looked nothing Iike the picture that displayed of there steak and cheese sandwich. So we decided to inform Uber eats of this matter, by email, requesting a refund. Immediately they responded, apologizing for everything and simply stating that they would immediately refund my $48.17and there was no need to respond or reply, it would take a few days for my my to be placed back on my card that I used. The next day I received an email from the escalation team stating that now they needed a picture of it, I explained that after there response not to reply I trashed the food, wow and what person would keep bad smelling food laying around. However this went on for a day or two, basically saying there not going to refund my money because of no photos (now). This is unacceptable coming from a company like Uber eats, this restaurant should be fined as well giving a notification for serving bad food, with bad service. The worst part of this entire situation that could have simply been resolved is just to refund my $48.17, it’s just the principle of this. So to let everyone know this is how Uber period treats and thinks of there valued customers. I’ve been using them for years and to get this kind of feedback and treatment is totally unacceptable.