This is one of the worst experiences I have ever had with any app ordering food. I ordered my meal and it was slated to come far later than when I anticipated it to feed my family when I went to cancel the order I was charged and not refunded. speaking with an agent at Uber Eats, which by the way is only over chat, no phone number available —-I explained that the order had not yet been prepared, according to the app and that I had canceled it before it was prepared. They offered me their standard line that it cannot be refunded because the merchant had accepted it regardless of the fact that the time that was agreed upon when I purchased the order was 30 minutes longer. I would absolutely not recommend this service because of poor customer service non-transparent policies. I am out $80 for tonight buyer beware!! use DoorDash Uber eats it’s just taking people’s money.