I loved this app at first. It was so convenient, and especially for someone like me who is unable to drive. However, I have had bad experiences with this app one too many times now, the latest of which has seriously put me off. Last night, I put in an order at 6:30pm and was given a delivery ETA of 7:15pm. Anyway, just before 7:15pm rolled around, I was told there would be delays--that's fine; no problem. The delays became longer and longer. At 7:30pm--one hour after I placed the order and 15 minutes late of the original ETA--my order was cancelled. You can probably understand why this made me angry. Firstly, I didn't even know that UberEats had the right to cancel orders. This seems like extremely poor customer service to me and shouldn't be allowed. Secondly, I wasn't even angry about the fact that the order was cancelled, so much as the fact that it was cancelled 15 minutes AFTER the ETA and ONE HOUR after I placed the order. This is extremely short notice and completely unacceptable. I am someone who gets very low blood sugar and I really would have appreciated the notice so that I could have made alternate food arrangements. This is the equivalent of walking into a restaurant, placing an order, waiting for an hour, and then being told that you won't be getting food after all. No-one would want to return to that restaurant ever again after an experience like that. Knowing that UberEats have the right to cancel your orders at any time, I am not going to be using this app if I can avoid it. I may use it in 'emergencies' (e.g. if I am unable to leave the house) but I will be getting my partner (who does drive) to pick up our food orders whenever possible from now on. Very disappointed, especially for an app that I initially loved so much. I always tipped my drivers at least 10 per cent. I was hoping for the same sort of courtesy in return, but I guess actually doing the job they're paid to do is too much to ask.