I placed my order on the 23rd August for laminate and carpet for my new property after receiving the laminate samples that were nice. I was keen to receive the delivery after 3 working days as UK flooring is advertising on their website and on the phone. Well, today is the 15th September and I haven't received yet the laminate and this is a huge damage to me and the progress of the works: my builder has been stuck for a long time now. I received a partial delivery on the 27th August with just skirtings and laminate underlay and carpet, nothing else, no ground floor laminate, no first-floor laminate, no door profiles. The skirtings arrived damaged, I asked to collect and refund them, they set up a collection date and nobody came. I wrote emails and emails to UK flooring and I called several times the customer service. Every time they reply they need to investigate what happened with their delivery company and that they will call me back the day after once they have further information. I have never received a phone call back so far. In addition, during one of my latest phone calls, the customer service told me that their delivery company is saying they delivered all laminate on the 27th August. What??? I received only the partial delivery and NO LAMINATE!!! If UK flooring has a problem with their delivery company, this cannot be a problem for the client. They don't have a control system in place, there is no way to track the delivery and there is miscommunication between UK flooring and their delivery company. UK flooring promised several times to deliver the missing items, but nobody turned up. This is unacceptable! I placed an order of 2100£, I received damaged skirtings, laminate underlay and carpet for a value of 1000£, and I am still waiting for my laminate for a value of more than 1000 pounds! I want a full refund and to return the items I received. THIS COMPANY IS COMPLETELY UNRELIABLE, WORST SERVICE EVER!