Ordered 40 cases of engineered wood flooring. Delivery fine but halfway through the job discovered it was two different batches that didn't fit together. After many emails and phonecalls (3 weeks later) told that warehouse could not find batch to match laid floor. FUKD suggestion was to take up laid floor, return it and they would generously replace with a batch that matched the boards we had left over. Explained that finished rooms had been decorated, skirting and beading done and furniture back in.. FUKD suggestion was to take up laid floor, return it and they would generously replace with a batch that matched the boards we had left over....groundhog day. Not our mistake. Showed little interest and no urgency in dealing with the issue. No compromise. No offer to foot the bill for recovery work.