Ordered 16 packs of laminate. They delivered a small tube with two pieces of scotia I didn’t even order. I spoke to five staff members over the next 3 days and not one of them phoned me back to update me on where the hell my flooring had been delivered to. One of them promised me they would personally take this on and solve it. No phone call, no email. Nothing. The last person I spoke to told me 100 percent she would call me before the close of business. Nada. No call, no update. Our relationship ended with me screaming down the phone outside B&Q demanding my money be put back into my account so I could actually buy some flooring. Moved in 4 days later than I should causing much chaos and stress. This company do not give a damn beyond the point of taking your money. Avoid at all costs