Don’t use- will end up spending much more than you need. Spent over £1600 on flooring. At point of purchase I made it clear that I was renovating house and wouldn’t be laying floor for a while. Sales agent categorically reassured me it wouldn’t be an issue if there were any problems with product. Placed order based on his calculations of how many boxes I would need. He actually encouraged me to order slightly more to avoid delays in the renovation project. Contacted customer service today to discuss returning extra (unopened, intact) boxes as previously discussed and met with someone parroting the mantra “return within 30 days”. Had no regard for customer service and not in least bit interested in hearing anything further than “over 30 days”. Would have been better off buying from local shop- would get a more human and reasonable response. Am now left worth unopened boxes of expensive hardwood flooring and nothing to do with them. Awful customer service.