If I could give 0 stars, I would. I ordered flooring from this company on the 23rd of April and at the time of placing the order it asked me how quickly I needed the order. I put in next day delivery. When it did not arrive the next day, I called on the third day and was told the order hadn't even been dispatched. I was then told it had been dispatched for Tuesday the 30th of April which delayed my building work. The next day someone called me and told me that the dispatch address was the UK flooring direct warehouse and this was an error on their part, so they cancelled the order and reordered the same things for my home address but told me that it would arrive on the 1st of May. I spoke to my builder who said that was too late. I called back the next day and told customer services to cancel the order for the vinyl but they told me it had already been dispatched. They told me not to accept the order and it would simply be returned to the company. However, the order turned up on Tuesday the 30th of April - a day early than I was told - I was not at home, and my husband (who did not know what had been agreed between me and customer service) accepted the order. I was then left with the task paying for the cost of returning the vinyl back to the company. Then when I tried to send back the shipment the customer service agent told me to send back the package as 1 shipment. So I totalled the weight and size and created a return via UPS. The customer service agent said this happens all the time and they receive many returns all the time in this way. I specifically asked whether I should do it as 2 packages or 1. She assured me it should be returned as 1 package. This cost me £30 to ship. The next day when the UPS delivery guy came he told me he could not take both packages as there was only 1 tracking number so he only took one. He told me I had to create a new return, which I had to fork out another £30 for. I am now £60 out of pocket + the amount of the goods which are over £100 - these are good I wanted to cancel due to a delivery error on UK flooring Direct’s side but was told they had already been dispatched, and they arrived early so I couldn't even refuse them because I wasn't at home!!! This company is a total shambles. Do not use them ever.