Horrendous Customer Service and Unresolved Flooring Issues I am extremely frustrated and disappointed with the service I have received from UK Flooring Direct. I reported a significant issue with my flooring on 20th May 2024, where an area of the floor had failed, with corners severely damaged and rising up. Despite multiple follow-ups over the past two months, I have received the same generic response every time: "Good afternoon, I have passed this information onto the products fault team for you and am waiting on a response. As soon as I receive an update, I will let you know. Kind regards and best wishes, Chloe Drew" This response, dated 1st July 2024, is nearly identical to the one I received when I first reported the problem. There has been no progress, no action, and no resolution. This delay is causing significant inconvenience, frustration, and further damage to my flooring. The customer service at UK Flooring Direct is appalling. They have shown a complete lack of urgency and responsibility in addressing this issue. If this matter is not resolved immediately, I will escalate the situation to consumer rights organisations and ensure that everyone knows about the poor service and unresolved issues through multiple negative reviews. I urge potential customers to be cautious when dealing with this company. Their inability to handle product faults and their terrible customer service have been a nightmare.