I ordered LVT (luxury vinyl tiles) from them, some planks arrived damaged twice (with quite a long waiting time for the replacement to be delivered). Finally with the 3rd delivery which I had to pick up myself at the warehouse we could finish the kitchen floor. Less than a month later, the planks start cracking and becoming wobbly. I have been trying to get a refund for 2 months with absolutely no action from customer service, despite their rediness to reply to my Trustpilot review. I have covered my kitchen floor in cellotape to avoid tripping over and getting bits of material stuck in my feet. Faulty product may happen, appaling customer service is not acceptable. Run away from them!!