After doing a lot of research online and having several samples delivered we decided to purchase our new wooden flooring from UK Flooring Direct. In total we purchased approximately 70 square meters of flooring and underlay, spending a couple of thousand pounds in the process. This was a large order and delivery, but there have been many issues; Flooring was delivered damaged - it is unreasonable to be expected to check every pack of flooring while the delivery driver is with you, you've therefore got to mark this as unchecked. UK Flooring denied that the flooring came delivered damaged (even though I took this out of the packs and checked it myself!). I has to purchase more flooring as too many pieces came damaged. This delivery was agreed for a certain day and never arrived, when I chased this in the afternoon of the day it was due to be delivered I was told that it was coming (even though an annual leave day was used). I was then given different reasons why the delivery did not place, but this was all too late as I had already taken the annual leave day off work. They were able to get the flooring to me the next day, but this came and it was all damaged. Currently talking to the company but all they are prepared to do is to refund the price of the additional packs ordered or refund for these, nothing for the time and hassle they have caused. Customer Service is really poor and unhelpful. Thought the product was good quality but having had many pieces delivered damaged I would argue it isn't. As soon as you make an order you will continually get marketing e-mails from them which is really annoying, you have to unsubscribe straight away! Would not use again. 1 star due to all of the issues we've had and the poor customer service, would score lower but can't!