Worst customer service I have ever experienced. I would not recommend UK flooring direct to any friends and family. Delivery was not on time and no call from the customer service to advice me. I waited entire day for the delivery and wasted a day of my annual leave. After long wait when the flooring was delivered, 2 packs were damaged. Driver advised me that UK flooring direct were informed and they will be sending me out the replacement packs. No news of replacement packs. I emailed them the pictures they did not bother responding. I called the customer service and they were rude. They advised me that they will send me the replacements within a week and a half even though I have told them that I need it within few days as my builder cannot complete full flooring until I received the remaining 2 packs. This has caused me move into my new house a month later. Cost me lot of money as I had to to pay the builders extra. A very upset and disappointed customer!!