The worst experience ever. I was supposed to get a parcel delivered, the driver could not find a place to park. He called me several time shouting and insulting. When I went to meet him I was very scared, he kept being extremely rude. I could not carry the parcel by myself because it was very heavy, so the driver headed back. When I called the company to ask for explanations and for a kind re-delivery, I was told I had to PAY for that, and no matter how hard I tried to explain the treatment I received, I had to pay 45 pounds for re-delivery on top of the 30 for the first delivery. This was the only way for me to get my floor delivered, but this is NOT acceptable.