The agent I dealt with has been very good. So far all deliveries have turned up when required, so hopefully the last 2 will as well. So, why only 2 stars? My fitter sent a message yesterday to say that there was no sealant in the tube with the scotia, as I had been told when I took delivery of the first order. Called UKFD to get 4 more tubes sent out, but they insisted I had to pay for them as I had signed for them. I had signed for 3 parcels which is what had been delivered, having been told the sealant must be in the tube with the scotia. They chose to believe the courier and not me as their stock levels were correct. I spent almost £1,500 with them. I will not be using this company again as they have effectively called me a liar. If I was lying, why have I just bought 4 more tubes so we can get the job completed??? I would have given them 5 stars but for this sorry episode!