I received a delivery notification email for the flooring to be delivered on Friday 23rd November. I waited all day there was no sign of flooring delivered on this day. I made my first call Monday morning after waiting on line for 30minutes I was promised someone to update via email. I made the second and third calls and promised with an update via email but no one has been in touch nor had any idea where my Flooring’s were. Tuesday the same thing contacted customer services via email and called several times no sign of update note my order could not be located. Another day now Wednesday the same replay from the customer service. Today, I rang, customer service to be told that an attempt for delivery were made and I had to pay another £68 for rescheduling the delivery ( not only I was disgusted by the extra charge but the lady on the phone Polly, were so rude, very intimidating and unhelpful) when I asked why the driver didn’t leave any note if what they said was true she replied,” she simply have to take the drivers word against mine” and she had nothing to show as evidence to proof drivers made an attempt to deliver) this been said, our phone conversation lasted over 45 minutes of her being reluctant and outrageous. However I had no other option but to pay for the second delivery charge hoping for the flooring to be delivered Monday 3rd December. At this point I seriously want my money back and UK flooring direct to keep their flooring to themselves I didn’t want a reminder of unhappy situation laid on my house floor, but having the money back was not an option.