Avoid, Avoid, Avoid! Do not use this company! We very recently bought a lot of wood flooring for UK Flooring Direct for our new house extension. Once our flooring specialist went to fit the flooring he noticed a lot of planks covered in filler, damaged and unusable. When we called to complain and asked for replacements UK Flooring Direct flat out refused to replace any planks. One of the most unbelievable experiences in appalling customers service I have ever received. We were told you can only return product if the box is unopened, trick is you have to open the box to see the wood. Unbelievable! The sample they send is not what you get!