This company will try to charge you twice for goods. I ordered laminate flooring and scotia beading on a Wednesday for delivery on Friday. On the Friday only the beading was delivered. I sent a complaint email and received the flooring on the following Monday. A month later I receive a call from UK Flooring claiming that both flooring and beading were delivered twice and that have to pay again!!! I explained the situation but the customer service was so rude and refused to listen. I have now received a letter threatening legal action. I am taking legal advice myself to defend my position. Like many others here I have had a poor experience with this firm.