The measure of a company, isn't how they deal with customers when everything is fine, but how they deal with customers when there is a problem. This company basically wash their hands of it, and the excuses change depending on who you talk to. No refunds, no working together to resolve the problem. Just out right not our problem its yours. Not only that but then when you try to follow the route that Citizens Advice recommends, and UKFloorings own T&CS and speak to the resolution company (ADR). The resolution company I found under UKfloorings T&CS said to me, we no longer deal with this company and haven't since December 2017, as we sent emails and letters regarding disputes, and UKflooring didn't respond. Now UK Flooring must have been aware of this as they updated their T&Cs in February 2019..... Its clearly all just lip service to the Consumer Act 2015. This has left me as a customer who had checked the suitability of the product on their website, and laid the flooring as per the instructions on their packaging. Left with a product we cannot use. Right at the very end of an 18 month build, and no money ourselves to replace the product, we should be enjoying all our hardwork but instead are trying to deal with a problem. I am so disappointed with the product, with the service and everything about UK Flooring direct. This leads me no choice but to say to any potential customers. Do not buy any products from this company. As the customer journey after the initial purchase is quite simply appalling and its not worth your time, effort or money to try and resolve, Go and find a company that deals well with customers after the product has been purchased. And will resolve issues. Especially when the customer is being extremely reasonable. The shame of it is. I am usually very careful about which companies I purchase from hence never had to write a bad review before. I always check social media and reviews. But we were working to a tight budget and their January sale was about to finish, The reviews on their own website looked good. So I went with it. Guess what 4 months on the product has remained at exactly the same price. The sale has changed name or always been extended but the product price has never changed. So their sale is a bit of a con. Please research this company and don’t feel under pressure like we did, as more than likely their fictitious sale will continue.