The products are good but the customer service is appalling. We ordered over £1k of flooring from them, every time I'd agreed delivery instructions, I was assured they were correct and then delivered wrong. I ordered two room dividers in a different order from the main flooring. The delivery cost more than the item on standard delivery, but we needed next day. Paid a ridiculous amount to ensure it arrived on time for our fitters to fit them, there was someone in all day and it didn't arrive. It then took 3 weeks to sort out arrival. I wasn't refunded for this, even after flagging it to UK flooring and being promised a refund. We didn't actually open the package until the fitters came back a month later and realised there was only 1 item, but we'd paid for 2. After calling UK flooring, the supervisor (otherwise known as "Fulfillment Expert " in his job title), refused sending us another item out even though it was their mistake. I looked online to reorder and realised the cost of delivery was approx £15, the item was only £12. I called to discuss the issue further and was told they weren't budging on their standing point. I asked if they would at least pay for the delivery as I'd had such a poor service for next day delivery last time that wasn't refunded. Again I was told they wouldn't despite spending a fortune with them and it being down to their incompetence. They clearly don't value their customers, understand good customer service or care about the poor reviews their lack of service will give them. AVOID! I'm sure you can get the same flooring from another company with better service!