Regret ordering from this company. It was one of the worst experiences with deliveries. We ordered 16 boxed of laminate (order worth over £400) and delivery had to arrive before 12pm. It was not easy to get half day off at work but that’S fine. Eventually, I promised to be at work at 1pm the latest. Me getting hundreds phone calls from work and sorting issues there and trying to call customer service to find out where my delivery is, such a stressful morning (and AM delivery cost more than regular and I paid it to be sure I will be at work at 1pm). Delivery arrived at 2.30pm. Nobody called to inform me that there is a delay or anything. Of course! As people make plans and that’s why they pay more for early delivery. But here this story just begins. What shock we had when after unpacking we found out that 10 boxed were damaged and unsuitable to use! Ir all happened few days before Xmas and we were expecting our family to come for Xmas to our new home and girl in customer service said there is no chance we are getting replacement before Christmas. Another disappointment with this company and ruined Christmas! (Separate thank you for this UK Flooring!!). Delivery was re-planned for 27th of Dec. What a surprise I had on 24th of Dec morning when I saw email that my delivery was planned to arrive TODAY! (It would not have helped to save Christmas but ok... ) Changed all plans quickly, got delivery of ....6 boxes... the rest 4 were still coming on 27th... what???? On Long-waited 27th we received last 4 boxed hoping we will finish the floor. I have to say, that we miscalculated and after laying all laminate we were still 3 boxes short. So I ordered 3 more expecting them on Friday.. on Friday, after waiting for them for half day I had a late call that they did not load our order and it will arrive on Tuesday (third time changing my plans and trying to get time off at work). On Tuesday 3 boxes arrived with TWO of them damaged! Never ever I will approach this company again! So much stress, time consuming, ruined Christmas... I don’t understand how this company exists with such a horrible service!