DO NOT PURCHASE ITEMS FROM ULTA. My husband ordered me a Christmas present off of Ulta’s website on 12/4. A Dyson Airwrap which cost us $541.24. The delivery date was set for 12/16. Ulta delivers their packages through LSO (Lone Star Overnight) services. We patiently waited for the package and when the 16th came around and it was past midday we checked the tracking number to see where it was at. The delivery date changed and said it was delivered on 12/6 (we checked the delivery of the package often because of how expensive it was). The product was NEVER delivered to my house. So immediately when I saw this I contacted customer service and told them what happened. They said no problem they will elevate this up to higher management because the price was too high for the customer service employee to do it. They said we would hear in 24-48 hours back from them with a delivery date of the replacement Air Wrap. We waited and never heard from them. My husband called again and they told us the same thing this time they sent us an email saying it was being escalated. When we talked with the customer service representative they said the delivery company never took a picture to confirm the package was delivered. On 12/20 we received an email from Ulta saying “Since our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by (LSO) and we are not able to reship or refund the order due to our internal policies. We suggest checking any and all common areas where packages may be left, including entrance areas and mailboxes! We hope it turns up for you!” Ulta you have ROBBED my family! The packaged was NEVER delivered to my address. I live in a gated community. The likelihood of it being taken off my porch is slim to none. I have been SCAMMED by Ulta and been given the run around for days! They led us to believe they would handle it because they didn’t have proof of delivery. They have LIED and taken my money. NEVER order anything from this garbage company who cannot even deliver a package correctly.