Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.32

2.3 Rating 165 Reviews

32 %

of reviewers recommend Ulta Beauty

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Metrics

2.3

Based on 165 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Double charged. Have provided all documentation that was requested. Three months later and they will not refund me. Customer service is no help. North Olmsted OH store. Manager was extremely rude and condescending.”

Helpful Report

Posted 5 days ago

“Placed an order in person at the local store. It took longer than expected due to weather when it was finally delivered it was just tossed into the driveway/side somewhere I went up and shoveled even though you can easily see the grass. Still no package to be found. Go to the local store where they will not help me and give me a phone number I call and they will reorder but not expedite it so I have it for my granddaughters birthday that’s in 5 days. Poor ass service. And now it won’t let me post pictures on this review”

Ulta Beauty 1 star review on 12th January 2025

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Posted 1 week ago

“I had a truly terrible experience at Ulta located in I Tamiami Crossing 13100 Tamiami Trail East Suite 101 Naples FL 34114 US .I was using three gift cards to pay for my purchase, and the cashier initially assured me that everything would be fine. However, after ringing everything up, she told me the system wouldn't allow her to process it and asked if I had cash. She then called her supervisor, who took about five minutes to arrive. Instead of addressing the issue calmly, the supervisor gave me a speech about how using three gift cards wasn’t allowed, which could have been communicated to me from the start. I was frustrated, especially since neither of them offered an apology for the inconvenience or wasted time. To make matters worse, after fixing the issue, the supervisor again asked me if I had cash to pay the remaining balance. It felt incredibly disrespectful and like I was being treated as a problem rather than a valued customer. I even overheard them mentioning that this had happened before with another customer, which made me question whether this is a common issue at this location. Overall, I left feeling unappreciated, disappointed, and frustrated. I won't be returning to this store again.”

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Posted 1 week ago

“I hate when companies bait and switch. I had a coupon and read every line and word twice for the items that I wanted. No mention of them at all. I could have ordered them from Amazon and gotten it quicker but wanted to use the coupon. It was over $100 of Clinique items and the cashier said I couldn’t use the coupon because the items were prestige. Have no idea what that has to do with Clinique. They have permanently lost a customer. I know Ulta doesn’t care but wanted other customers to know that your coupons probably won’t be honored and you order from Amazon.”

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Posted 1 week ago

“I placed an order and the website let me us a PO BOX. This is the only way to get mail where I live. There is no way I could know Ulta would ship with UPS. Ulta can't change the shipper and can't have UPS transfer the package to USPS to finish the shipping either. The customer service representative said they can't ship the package due to an ingredient... but they are the ones selling the item and making it available to be shipped. The only thing they can do is refund me the money. I have no confidence that will work correctly. Ulta should have their website be able to tell you if they can accept po boxes or not as a shipping address. Other websites can do this. I am not buying from Ulta again and that includes in store.”

Helpful Report

Posted 1 week ago

“Loving how I made an appointment 6 days ago with my usual stylist only to have the appointment and time changed to a different stylist. I arrive at the appointment 10 minutes early and the stylist isn’t ready for me; working on 2 other people . Now I’m sitting here waiting. When she finally gets to me, the shampoo is rushed; not what I’m used to. WHY make an appointment if it is not going to be honored. Unprofessional, uncool , and unsatisfied. 😓”

Helpful Report

Posted 2 weeks ago

“I received a gift card this holiday season and when I removed the packaging, a few numbers in the PIN code were scratched off. I figured the card would still be usable and went to the store to purchase a few items but was told the card was unusable without the full PIN — it could not even be scanned or swiped. The cashier told me I could call the customer service line and be issued an e-gift card instead. When I called, however, the representative informed me I couldn't get an e-gift card or refund without a proof of purchase for the gift card. I explained that it was a gift, like most GIFT cards are, and she basically told me someone would email me. I received emails that made me go through the exact same chain of events (sending the card info, informing me I need a proof of purchase, explaining that I don't have a proof of purchase, etc) before the customer service representative finally told me there was nothing to be done. I'm extremely disappointed and upset about this policy and find it so silly that three digits missing for a PIN number means I can't use the card at all. I've used plenty of other gift cards at stores without needing the full PIN. Huge rip-off and I won't be shopping at Ulta again.”

Helpful Report

Posted 2 weeks ago

“This review is for the salons located in Miami, FL. I am not sure how the salon hair services are supposed to work, are they company wide or store dependant? Meaning, does the company dictate which services the salon will offer (haircut, highlights etc) therefore each stylist hired MUST offer said services as lined up by the company? Or do the stylists get to pick and choose which services they feel like offering? Based on my experience in all of the Miami, FL locations, I'm leaning towards the second option. The general issue seems to lie with Kids Haircuts. Althought it is advertised in most/all the stores in the area, it is non-existent. For most stores, the kids haircut is advertised and at least one stylist is listed for said service. However, when trying to book the date/time, there is never availability FOR AS FAR ALONG AS THE BOOKING CALENDAR ALLOWS. And no, this isn't a "you must have been unlucky and they were probably fully booked that time " situation. Within the course of one whole year, I attempted to book several times, at different times/months of the year, each time attempting different locations. The result was the same across : a sylist might be listed under the service, but no dates available AT ALL. Once, out of all the failed attempts, I was able to book an appointment with a stylist at the Kendall location. Within an hour of my booking, I received a text message stating the appointment had been canceled and a a phone call AFTER claiming there had been a double booking and the time was not actually available, and I was advised to book online for a different day. I went ahead and did just that (within an hour of previous booking), except now there were no stylists at all available for the Kids Haircut service at that same location for the foreseeable future. So an hour before the service was offered. Now it wasn't... Fast forward to now. I recently reconnected with an old high school friend. While catching up, I learned she had gone to beauty school and became a hairstylist. She mentioned she had worked at Ulta (three different locations throughout the city) before opening her own business. I mentioned the issue I had encountered and her inmediate response was "Oh yeah, they don't like doing kids haircuts because they don't make money of it". She proceeded to explain how the company prices kids haircuts at $25 (the industry standard in the area) and how none stylists like to work for that little money. So what they "all would do" she said, was remove themselves from the service (Kids Haircut), and if by any chance someone got to book before they remove their names, they would cancel the appointment using any excuse, then remove their names and/or availability. She wasnt sure if this was "technically allowed" but again " we all did it this way in every store I worked ".... Needless to say I stopped my attempts to book services with them, especially knowing how unmotivated they are, which would surely affect the quality of the service. But I still wonder if this is "technically allowed" (stylist can freely pick and choose which services to offer) or if the company dictates which services MUST be offered nationwide and these stylists down in Miami are breaching company's rules.”

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Posted 2 weeks ago

“DO NOT ever buy a gift for someone at Ulta. I was given a gift WITH a gift receipt evidencing the person paid cash. I went to return the item and was instructed to enter my phone number. I was further advised that was required. Not only did i have to enter my number, points were deducted from my account. I am at a loss to understand when I handed them a receipt stating the person paid cash or all that would’ve been required was here’s your money back. You do not need any information from me when I call customer service to inquire all I was told was a store policy, but not given a reason as to why”

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Posted 2 weeks ago

“New Year’s Day I was in shopping and asked for help when a dark haired woman rudely interrupted me.I was told she was the manager,she needs a class on customer service or she needs a knew job.Won’t be back.”

Helpful Report

Posted 3 weeks ago

“I placed an order in mid-December to get it for Christmas as advertised on the website. My expected delivery date was December 18th. It’s now Christmas Day, exactly 1 week later, and I haven’t received anything. Stick with Sephora.”

Ulta Beauty 1 star review on 25th December 2024

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Posted 4 weeks ago

“I was so impressed how quickly Ulta beauty corporate staff responded to my feedback. They emailed me the next day and called me personally apologizing for my experience at a certain store. I have a lot of skin allergies so I shop Ulta for their wide variety of products that match my skin type. I will continue to shop Ulta. They have great product and good customer service striving to improve their store and educate their store employees.”

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Posted 4 weeks ago

“The stylist was very pleasing. Her name is Stephany Kay in the Sebring, Florida store.”

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Posted 1 month ago

“Terry in the salon is phenomenal!! It was absolutely the best experience and outcome out of every hair appointment I’ve ever had! And every single person that works there are amazing as well. I’ll definitely never go anywhere else. I have found my permanent stylist and I am so excited about that! Five stars and then some! Thanks so much again Ulta Mobile team! Y’all are the best!”

Ulta Beauty 5 star review on 21st December 2024

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Posted 1 month ago

“ULTA My wife bought two gift cards last week. $125 and $150. When she got home she realized that she made a mistake....the $150 card was supposed to be $100. Within 2 hours she went back to the store to get the mistake fixed. They wouldn't do it. I called their corporate office and spent an hour on hold (staying on for principle now) ....and they said they would have the store call me. They never did. ULTA SUCKS....THERE ARE OTHER PLACES OUT THERE!”

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Posted 1 month ago

“My wife bought two gift cards last week. $175 and $150. When she got home she realized that she made a mistake....the $150 card was supposed to be $100. Within 2 hours she went back to the store to get the mistake fixed. They wouldn't do it. I called thier corporate office and sppent a hour on hold (staying on for proinciple now) ....and they said they would have the store call me. they never did. ULTA SUCKS....THERE ARE OTHER PLACES OUT THERE!”

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Posted 1 month ago

“The customer service employed by this company is horrendous. Spent 25 minutes on a "chat" for an item that wasn't in the box when they claimed it was and then another 15 minutes on the phone all without getting the issue resolved. The excessively giant boxes used for one small item with no pillow packaging or bubble wrap is absolutely ridiculous. Sephora is amazing in comparison. Ulta.com and the ulta app are just a joke.”

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Posted 1 month ago

“Just received my order from Ulta… the box was not sealed and none of the products were sealed, and they had obviously been used!! It is just wrong that the resell opened products ..let alone used !!!…seems illegal ??!!…never again”

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Posted 1 month ago

“Thank you so much karen for helping me find my birthday code”

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Posted 1 month ago

“Worst company EVER! I placed an order for $70 to get the free gift, I did not realize I had to add it to my cart and called customer service within 5 minutes after placing. The rep told me I had an hour to cancel my order and he would help me. Then continued to say that he actually could not cancel because it had been shipped( shipped within 10 minutes mins you) he said I could refuse delivery and wait a week or two to be refunded. I then placed the EXACT same order and added the free gift minutes after talking to him and him not helping me AT ALL! Martin was his name. I then received my first order in the mail and returned it all to the store since my second order should have been right behind it! A week has passed and they have my package saying “label created “, I called customer service and she tells me it’s shipped and lost. They can not give me the free gift worth $70 because they have none now, but she gives me a $15 gift card. I spent that driving 45 minutes each way for gas to return the order he would not cancel. Now some of the items are also out of stock that I initially purchased. That’s all they could do. I said the free gift is worth way more than $15. I will NEVER EVER Astro foot in an ulta again. Do not buy from here unless you want to be taken advantage of! Sephora forever!”

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Posted 1 month ago

Ulta Beauty is rated 2.3 based on 165 reviews