Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.48

2.5 Rating 218 Reviews

35 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.5

Based on 218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great experience at Ulta in Arlington! Maddy was very friendly and greeted me when i walked through the door, also made the checkout process very smooth and efficient. Arie helped me choose my fragrance and was super friendly and helpful. 10/10 would recommend this location!”

Helpful Report

Posted 49 minutes ago

“Hats off to Hannah Alsobrook at Ulta in 1960 in Willowbrook! She handled a very freighting situation with ease and care. She kept the store safe and helped everyone get through such a crazy situation!”

Helpful Report

Posted 1 day ago

“"I experienced poor customer service today. When I inquired about a specific facial product, the floor representative was unable to provide an answer and displayed a disrespectful demeanor, as if my question was trivial. This lack of professionalism was disappointing.”

Helpful Report

Posted 2 days ago

“I struck gold when I found Gabby at the Ulta at the Rim in San Antonio. I have my hair styled once a week and always look forward to my appointment. Gabby is warm,friendly, and knowledgeable about the hair products, and will often makes positive suggestions. The vibe and the energy from the other stylists helps to make my visit fun.”

Helpful Report

Posted 2 days ago

“During my visit to the Ulta Beauty store on Wendover in Greensboro, North Carolina, I had the pleasure of working with Niya. Her exceptional customer service and dedication to ensuring the perfect foundation match were truly remarkable.”

Helpful Report

Posted 3 days ago

“I shopped at the Lawrence ks. Store . I was about to give up shopping at this store as I could never find someone who was helpful or even acted like I was in the store. This time , however a big 5 stars to Aliyanah (spelling may be wrong ). I was looking for a new foundation and concealer for older dry skin. She introduced me to Estée Lauder and took the time to color match. This lady needs a raise and Ulta needs more people like her .”

Helpful Report

Posted 3 days ago

“Worst customer service experience ever. I made an online purchase of 11 items & received a notice that all items shipped together. When the box arrived 2 items were missing. Ulta never let me know the items hadn't been shipped. I contacted Ulta customer service via text message. Got tossed around between agents & finally one said they would ship the items to me. I waited 10 days & still never received the items. I contacted Ulta customer service again, this time via phone, explained the situation to the agent & asked that the items be shipped overnight. She refused. I asked to speak with a supervisor. The agent placed me on hold & then hung up on me. I called back, requesting a supervisor again & again the agent hung up on me. After calling a 3rd time to request a supervisor, being placed on hold, & then hung up on again, I called back for the 4th and final time & told the agent to issue a refund. I also told the agent that i had been a loyal customer for over 10 years but because of this experience I would never purchase another thing from Ulta. She responded with "ok". No apology or acknowledgement. If I could give Ulta zero stars I would.”

Helpful Report

Posted 4 days ago

“I am a customer at the Cartersville, Georgia location. If you want a fantastic make up consultation stop by and visit Deshawns. The absolute best you could find in a person. Always going the extra mile to help you with finding your make up, how you would use and how to get the most out of your makeup. Best of all she recommends what she thinks works best for you and asks how do you feel about it. I recently stopped by to make a purchase and had a question about a diffuser and if she knew anything about the diffuser I was asking about she said a little bit but I will ask the hairdresser about it and will get back in touch with you. Of course Deshawns got back to me with information about the product. Please stop by and introduce yourself tell her Kelly says hello!”

Helpful Report

Posted 1 week ago

“this river forest location is one of the WORST!!!!! andres had the biggest attitude. I don't care what your issue is; you need to do your job. He clearly only works for a cheap check. Gross!”

Helpful Report

Posted 1 week ago

“I went to get a full highlight foil, platinum blonde, and I come out a dirty ash blonde this was at the San Marcos, California location. Three months ago prior to that I went to the Oceanside location and the same thing happened. It’s not the toner they’re not using the right developer or the bleach. I have been going to Ulta for many years. I am completely unsatisfied. I paid $225. That includes a tip and I am not happy. I work a full day to make that amount of money Amber who did my hair she was kind and sweet. She did do a lot of work, but she clearly did not get me. I brought pictures of how I’ve had my hair done in the past for the last 25 years. I’m actually taking this to corporate and I’m going to demand my money back and I’m gonna fight hard because I’m tired of getting screwed over by people that don’t know what they’re doing. I added a photo of how my hair is platinum blonde and I come home a dirty blonde.”

Ulta Beauty 1 star review on 7th April 2025

Helpful Report

Posted 1 week ago

“I had a cut and express keratin treatment. A week later I am straightening it like I would without the treatment doesn’t seem any different than my normal hair does. Feel like a cut and a blow out would have been the same. Waste of money in my opinion.”

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Posted 1 week ago

“Took my daughter for hair and makeup for her prom. WOW just wow the stylist was amazing so patient and informative. Made my daughter look absolutely stunning. Thank you”

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Posted 1 week ago

“I went in for a pretty big haircut for me, as I have grown my hair out for most of my life and got at least a foot and a half chopped off. My stylist, Devlyn Lapp, was so sweet and made sure I was comfortable. My hair turned out amazing, and I couldn’t be happier.”

Helpful Report

Posted 2 weeks ago

“Ulta is an amazing place and it's my personal favorite place to buy skincare. Like drunk elephant,byoma and bubble. I love Ulta and for sure recommend it!!!”

Helpful Report

Posted 2 weeks ago

“My online purchase came with a free gift. After I place the order for delivery, I noticed the gift wasn’t included in the order anymore. I contacted Ulta and they said I needed to to roll something in the checkout to say I actually wanted the free gift. They refused to give it to me. They refused to let me come pick it up in the store. They said because I didn’t toggle something at checkout. I’m out of luck horrible horrible customer service I can buy my make up cheaper other places and I really didn’t want to order anything for delivery. I ordered it because there was a gift that I didn’t get I spent an hour of my workday on the phone with customer service only to be told too bad sorry for the inconvenience.”

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Posted 2 weeks ago

“Lisa was soooo AMAZING at the Cypress Location! Lisa took her time to help my niece get her new beauty tool belt line of make up and guidance coaching her how to apply her new products. Plz acknowledge Lisa what great customer service she provides educating us with a pure heart making my niece feel so beautiful and confident.”

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Posted 2 weeks ago

“The customer service staff on the phone is useless. I have been a member since 2009. They linked my daughter and my email and phone numbers and are not capable of unlinking them. Very disappointed in their company. Have called multiple times and there are no supervisors. And there is no IT department. Shame on the CEO. And the staff in store can never help.”

Helpful Report

Posted 2 weeks ago

“Happy with my hair at the New Bern NC Ulta but not the moldy walls where the wash station is! The walls are taped with what looks like packing tape. This is an immediate health danger. I have allergies and am highly allergic to mold. This is unacceptable for client's health. This needs to be repaired right away!”

Ulta Beauty 1 star review on 22nd March 2025

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Posted 3 weeks ago

“I returned 2 shampoos and conditioners to Ulta, Monroeville. PA. The general mgr., Nancy Urbanek finished the return and was very polite to me. I have fine hair and am trying different shampoos to correct the problem. I visit the store quite often and appreciate the staff members' expertise. I learn something new every time I visit Ulta. Thank you. Pamela Kuhar”

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Posted 3 weeks ago

“Terrible customer service! I took a defective item back to the store which I purchased on line for an even exchange. And they made me pay the tax even though I had already paid tax when I purchased it! I tried to call customer Service but they were no help”

Helpful Report

Posted 3 weeks ago

Ulta Beauty is rated 2.5 based on 218 reviews