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Anonymous
I will give zero star if I can. I placed an order on line and use Apple Pay to pay for the order. However, after the first charged, the online order still won’t let me to complete the order as the “place order” button was still In transparent. I thought the charge didn’t go through so I made another charge. However, nothing happened! A at the same time, I got notified from Apple Pay that I got charged twice already. I called Ulta’s service line and the representative said she can’t do anything. I requested to speak to her supervisor and the supervisor said nothing they can do to complete the order. I don’t understand how they can’t do anything. Just complete the order manually and make sure the customer is happy! If there’s problem on the website and can’t charge the customer, that’s fine. But I got charged twice and you told me that you cannot complete the order! That’s totally unacceptable! Never going back to Ulta Beauty!
6 months ago
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Ulta Beauty has a 2.4 average rating from 149 reviews

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