I purchase 2 items via online and chose the store pick up. Went to the store on 7/12/2024 around 8pm. I followed their instructions as "In Store Pickup 1. Go to the pickup area near checkout. 2. Show the barcode below to get your beauty goodies." When I showed the bar code to the cashier, she said "What's your last name?" which I gave my last name to her. She grabbed the item then said, "What's your order number? " At this point I was getting irritated because the bar code was to make this transaction easier for the customer. I had to find the order number and gave it to her. Then now she asked me to show her my ID! I couldn't believe how ridiculous her customer service was not to mention she inconvenienced the customer. I asked her what's the point of the bar code if I had to go through all these, she got a nerve to say, "oh because it's easier for me." What?! Get the f out of here!!!! Go find another job besides the customer service!!! If I was her boss, I will fire her!!!!!!