I am writing a paper on the worst customer service so even though it was like 4 years ago, the customer service reps were the most horrible people I've ever spoke with.(Not a store, the call center) I was having packages stolen left and right from my apartment building and every company refunded my money except Ulta. They simply passed me around to different agents, when that package had over $300 worth of product in it. I explained I can't afford this loss, I was buying things to last a long time. I had asked the post office to hold my packages but they never did. So with this package I run to get it when I'm notified it was delivered. It was gone. When I called they were giggling making up that they would help me. #1 clue they had no ethical standards, and were never educated or dissaplined when giving answers to customers. I went as far as filing a police report so they knew I wasn't making this up. Not only did they refuse to credit it back because they said it was delivered, (but not to me) they refused to even reissue a $10 off coupon I used. Devastated my finances. Soulless, profit focused business, which is why their employees and customers both hate them.