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Anonymous
I recently visited Ulta Beauty at 25 Hazard Ave, Enfield Ct. and had an unpleasant experience with the customer service. I was shopping till the closing time, since I wasn't aware that they were closing early tonight and while I understand the staff may have been ready to end their shift, the employee I interacted with was rude, unfriendly, and clearly upset that I was the last customer. She was so much rude that she didn't even talk properly on a Thanksgiving eve either to me or my daughter. When I asked for assistance (for price check at the counter), she responded in a curt and dismissive tone, making me feel like I was a burden rather than a valued customer. Her attitude and lack of willingness to help were unprofessional and made the entire experience uncomfortable and I literally felt terrible. I understand that everyone has long days, but customers deserve respect and support regardless of the time. I recommend that the staff receive training on maintaining professionalism and a welcoming demeanor, even during closing hours. This experience was extremely disappointing for me and my daughter, and I hope Ulta Beauty takes steps to ensure future visits are more positive. I've had better experiences at other locations and hope to see improvements here. Though I don't wish to mention more of the employee details on this platform but would request Ulta beauty to please take necessary steps to ensure that no such instance would happen in the future.
1 week ago
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Ulta Beauty has a 2.4 average rating from 149 reviews

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