This review is for the salons located in Miami, FL. I am not sure how the salon hair services are supposed to work, are they company wide or store dependant? Meaning, does the company dictate which services the salon will offer (haircut, highlights etc) therefore each stylist hired MUST offer said services as lined up by the company? Or do the stylists get to pick and choose which services they feel like offering? Based on my experience in all of the Miami, FL locations, I'm leaning towards the second option. The general issue seems to lie with Kids Haircuts. Althought it is advertised in most/all the stores in the area, it is non-existent. For most stores, the kids haircut is advertised and at least one stylist is listed for said service. However, when trying to book the date/time, there is never availability FOR AS FAR ALONG AS THE BOOKING CALENDAR ALLOWS. And no, this isn't a "you must have been unlucky and they were probably fully booked that time " situation. Within the course of one whole year, I attempted to book several times, at different times/months of the year, each time attempting different locations. The result was the same across : a sylist might be listed under the service, but no dates available AT ALL. Once, out of all the failed attempts, I was able to book an appointment with a stylist at the Kendall location. Within an hour of my booking, I received a text message stating the appointment had been canceled and a a phone call AFTER claiming there had been a double booking and the time was not actually available, and I was advised to book online for a different day. I went ahead and did just that (within an hour of previous booking), except now there were no stylists at all available for the Kids Haircut service at that same location for the foreseeable future. So an hour before the service was offered. Now it wasn't... Fast forward to now. I recently reconnected with an old high school friend. While catching up, I learned she had gone to beauty school and became a hairstylist. She mentioned she had worked at Ulta (three different locations throughout the city) before opening her own business. I mentioned the issue I had encountered and her inmediate response was "Oh yeah, they don't like doing kids haircuts because they don't make money of it". She proceeded to explain how the company prices kids haircuts at $25 (the industry standard in the area) and how none stylists like to work for that little money. So what they "all would do" she said, was remove themselves from the service (Kids Haircut), and if by any chance someone got to book before they remove their names, they would cancel the appointment using any excuse, then remove their names and/or availability. She wasnt sure if this was "technically allowed" but again " we all did it this way in every store I worked ".... Needless to say I stopped my attempts to book services with them, especially knowing how unmotivated they are, which would surely affect the quality of the service. But I still wonder if this is "technically allowed" (stylist can freely pick and choose which services to offer) or if the company dictates which services MUST be offered nationwide and these stylists down in Miami are breaching company's rules.